Emotional Intelligence


The rules are changing. Success used to be measured by what you knew or how smart you were. But today it is how you handle yourself and your relationships at work. Working in complete harmony with various types of individuals in the workplace is not always easy. Our ability to deal effectively with our emotions in the work place is critical to our success as managers and employees.Today’s fast pace and high rate of change requires different skills for survival and success. Higher stress levels require better handling abilities. Being able to coach and mentor relationships at work are particularly essential in times like these. Expertise in a particular field plays a lesser role while internal qualities like resilience, initiative, optimism and adaptability are taking on new value.

This is an introductory course and the purpose is to acquaint you with the principles of emotional intelligence, help you to assess your own abilities and guide you to heightened awareness of ways how emotional intelligence can help you get the results you require for building successful work relationships.

Learning outcomes

  • Demonstrating knowledge and understanding the principles and concepts of emotional intelligence in respect of life and work relations
  • Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations
  • Analysing the impact of emotional intelligence on life and work interactions
  • Evaluating own level of emotional intelligence in order to determine development areas

Target Group

All employees who want to enhance their emotional intelligence so that they can understand themselves, improve interaction with others and enhance their personal effectiveness

Learning Delivery Method
Stand-alone classroom-based accredited course

Unit Standard Alignment
SAQA ID:         252031                                    NQF Level: 5                            Credits: 4
US Title:           Apply the principles and concepts of emotional intelligence to the management of self and others


1 Day