Globalisation has transformed society, economics and politics, greatly influencing demographics within the workplace. Diversity incorporates individual differences and include aspects such as personality, race, gender, language and culture. Diversity encompasses the numerous differences found in the global workforce and assisting employees to have a good understanding of individual differences is vital for business success.
Little effort put into managing inclusivity and diversity can result in employee dissatisfaction, reduced productivity or loss of some customers who care about this topic. This practical, interactive workshop trains diversity management skills to build value-based workplace relationships. It focuses on key learning points such as understanding and utilising diversity, learning conflict-handling styles to successfully resolve disagreements.
To optimise performance and enhance relationships with colleagues and clients every employee must be aware of the diversity within the company as well as about the possible implications for the business.
- Understand the broad nature of diversity: difference in backgrounds, culture, beliefs, values, race, age, gender, language or education
- Explore diversity as a potential source of discrimination
- Understand the implication of diversity for external and internal relationships and manage diverse teams effectively
- Be able to deal with diversity in the workplace considering cultural biases and stereotypes
Anyone who wishes to understand and manage a diverse work force effectively
Learning Delivery Method
Stand-alone classroom-based accredited course
Unit Standard Alignment
SAQA ID: 252043 NQF Level: 5 Credits: 6
US Title: Manage a diverse work force to add value